When your Microsoft Surface device encounters issues, it’s crucial to address them promptly and professionally. At Surfacehcm, we specialize in providing high-quality repair services for Surface products. This guide will walk you through the signs that indicate your device needs repair, our service offerings, pricing, and the repair process.
When your Microsoft Surface device encounters issues, it’s crucial to address them promptly and professionally.

Signs Your Surface Needs Repair
Surface devices are known for their reliability, but like any technology, they can experience problems. Here are 8 key indicators that your Surface may need professional attention:
- Unresponsive touchscreen
- Erratic cursor movement
- Battery draining unusually fast
- Overheating issues
- Strange noises during the operation
- Screen flickering or display anomalies
- Charging problems
- Software glitches or frequent crashes
If you notice any of these symptoms, it’s time to consider professional repair services. Ignoring these issues can lead to more severe damage and potentially higher repair costs in the future.

Prestigious Surface Service in Ho Chi Minh City
At Surfacehcm, we offer comprehensive repair services for all Surface models. Our expertise covers a wide range of issues, including:
- Screen replacements
- Battery replacements
- Keyboard and touchpad repairs
- Charging port replacements
- Motherboard diagnostics and repairs
- Software troubleshooting and optimization
Our skilled technicians use state-of-the-art tools and genuine Microsoft parts to ensure your device receives the best possible care. We pride ourselves on our attention to detail and commitment to restoring your Surface to its optimal performance.

Service Price List for Surface Repairs
To provide transparency and help you make informed decisions, here’s a general price list for our most common repair services:
Product/Model | Surface Status | Service | Price (VND) | Warranty Period |
Surface Pro 7 | Screen damage | Screen replacement | 3,800,000 | 3 months |
Surface Laptop 3 | Battery issues | Battery replacement | 1,900,000 | 3 months |
Surface Book 2 | Not charging | Charging port replacement | 1,800,000 | 3 months |
Surface Go 3 | Battery issues | Battery replacement | 2,200,000 | 3 months |
Surface Laptop 5 | Screen damage | Screen replacement | 7,000,000 | 3 months |
Note: All prices include VAT. Actual costs may vary depending on the specific issue and model. We provide detailed quotes before proceeding with any repairs.
Surface Repair Procedure at Surfacehcm
Our repair process is designed to be efficient, transparent, and customer-friendly. Here’s what you can expect:
Step 1 – Initial Assessment: Our technicians perform a thorough diagnostic to identify the issue.
Step 2 – Quote Provision: We provide a detailed quote for the necessary repairs.
Step 3 – Approval: Once you approve the quote, we proceed with the repair.
Step 4 – Repair Execution: Our experts carry out the repair using genuine parts.
Step 5 – Quality Control: We rigorously test the device to ensure all issues are resolved.
Step 6 – Customer Feedback: We walk you through the repairs and address any questions.
Throughout this process, we maintain open communication, keeping you informed about the progress of your device’s repair.

Professional, Reputable Surface Repair at Surfacehcm
At Surfacehcm, we understand the importance of your Surface device in your daily life or business operations. That’s why we strive to complete most repairs within 24-48 hours, minimizing your downtime.
As an authorized Microsoft service provider, we adhere to strict quality standards. Our commitment to excellence is reflected in these 4 key aspects of our service:
- Transparency: We provide clear explanations of the issues and necessary repairs.
- Integrity: We never exchange or substitute components without your knowledge and consent.
- Genuine Parts: We use only authentic Microsoft replacement parts to maintain your device’s integrity and warranty status.
- Skilled Technicians: Our team undergoes regular training to stay updated with the latest Surface technologies.
Our customer satisfaction rate speaks volumes about our service quality. We’re proud to have helped numerous clients in Ho Chi Minh City restore their Surface devices to peak performance.

Frequently Asked Questions (FAQ)
How to clean my Surface device?
Proper maintenance can prevent many issues. Here’s a quick guide to cleaning your Surface:
- Use a soft, lint-free cloth slightly dampened with water or eyeglass cleaner
- Avoid abrasive materials or excessive moisture
- Clean the touchscreen and keyboard regularly to prevent buildup of dirt and oils
- For thorough cleaning, consider our professional cleaning service
How to use my Surface properly after repairs?
After your device is repaired, follow these tips to maintain its performance:
- Keep your device’s software updated
- Avoid exposing the device to extreme temperatures
- Use the original charger and accessories
- Regularly back up your data to prevent loss in case of future issues
When you encounter problems with your Surface device, don’t hesitate to seek professional help. At Surfacehcm, we’re committed to providing top-notch repair services to keep your device running smoothly. Remember, timely repairs not only solve immediate issues but also prevent potential future problems, saving you time and money in the long run.
For all your Surface repair needs in Ho Chi Minh City, trust the experts at Surfacehcm. Contact us today to schedule a diagnostic or repair service. Let us help you get the most out of your Surface device!
TYMO Company Limited:
- Phone: 0932938980
- Email: surfacehcm.vn@gmail.com
- Address: 52 Le Van Sy, Ward 11, District Phu Nhuan, HCMC, Vietnam
- Website: https://surfacehcm.vn/