How to fix Surface Pro not charging?

Surface Pro devices are known for their reliability and performance. However, like any electronic device, they can sometimes encounter charging issues. If your Surface Pro is not charging, don’t panic. This comprehensive guide will walk you through various troubleshooting steps to resolve the problem and get your device back up and running.

Throughout this article by Surfacehcm, we’ll explore different methods to diagnose and fix these issues, ranging from simple checks to more advanced solutions. By the end, you’ll have a clear understanding of how to address charging problems and when to seek professional assistance.

Check your power supply

The first step in troubleshooting a Surface Pro that’s not charging is to examine your power supply. This crucial component is often the culprit behind charging issues.

1. Charging cable: Inspect the cable for any visible damage, such as frays, kinks, or exposed wires. If the cable is frayed or bent, try a replacement.
2. Power adapter: Ensure the adapter is functioning correctly. Look for any signs of damage or overheating. Try using a known working adapter if possible to isolate the issue.
3. Charging port: Examine the charging port on your Surface Pro for any debris or damage. Use a flashlight to get a better view. If you notice any foreign objects, gently remove them using a soft, dry toothbrush or compressed air. For persistent charging port issues, consider Surfacehcm’s professional repair services.
4. Power source: Test the wall outlets with another device or switch to a different outlet to rule out issues with your power source.

Restart your Surface Pro

A simple restart can often resolve software-related charging issues. Here’s how to perform a proper restart:

1. Select Start > Power > Shut down
2. Wait for your Surface to shut down completely
3. Press and hold the power button for 20 seconds
4. If you see the logo screen appear after a few seconds, continue holding for the full 20 seconds until you see the logo screen again

This process, known as a “hard reset,” can help resolve various system issues without losing any of your data. It’s a safe and often effective troubleshooting step.

Check your Surface device using the Surface app

The Surface app is a built-in tool that can help diagnose and resolve various issues, including charging problems. Here’s how to use it:

1. Open the Surface app by selecting Start, searching for “surface,” and selecting the app from the results If you don’t see the Surface app, you may need to download it from the Microsoft Store
2. In the Surface app, expand the “Help & Support” section to check the update status
3. If updates are available, select “Check for updates” to open Windows Update and install them
4. Select “Get help” and describe your charging issue
5. The app will run diagnostics and suggest solutions if it detects any problems

Keeping your Surface Pro updated is crucial for optimal performance and can often resolve charging issues caused by software glitches.

Check the battery icon status on your Surface

The battery icon in the taskbar can provide valuable information about your device’s charging status. Here’s what different symbols mean and how to address them:

Plugged in, not charging (lightning symbol)

If you see a lightning symbol over the battery icon, but your Surface isn’t charging, try these solutions:

Solution 1: Ensure you’re using the original Surface power supply. Third-party chargers may not provide sufficient power.

Solution 2: Remove the battery driver and install updates:

• Plug in your Surface
• Open Device Manager
• Expand the “Batteries” category
• Uninstall the Microsoft Surface ACPI-Compliant Control Method Battery
• Scan for hardware changes
• Restart your Surface

Battery not detected (red X symbol)

A red X over the battery icon indicates that your Surface detects the power supply but can’t detect the battery. If your device turns off when unplugged, it’s time to seek professional help from Surfacehcm for a thorough investigation.

Not plugged in (no symbol over the battery icon)

If there’s no symbol over the battery icon even when connected to power, try these steps:

1. Change the power connector orientation:
   • Remove the power connector
   • Flip it over and plug it back in
   • Ensure the connection is secure and the light is on
   • Wait 10 minutes to see if charging begins
2. If that doesn’t work, try removing the battery driver and installing updates as described earlier.

Plugged in, charging (lightning symbol)

If you see the charging symbol but the battery isn’t actually charging, clean the connector:

1. Unplug the power supply
2. Clean the pins with a pencil eraser
3. Use a cotton swab with rubbing alcohol to clean the connector
4. Ensure all parts are dry before reconnecting

Charging to 80% (heart symbol)

A heart symbol indicates that Smart charging is enabled. This feature stops charging at 80% to prolong battery life. You can adjust this setting in the Surface app if you need a full charge.

Plugged in, charging (exclamation symbol)

An exclamation mark suggests insufficient power. Ensure you’re using the original Surface charger. If you are, try restarting your device.

Professional, reputable battery and charging port repair at Surfacehcm

If the above steps don’t resolve your charging issue, it’s time to consider professional repair. Surfacehcm, authorized by Microsoft, offers expert repair services for Surface devices.

Key highlights of Surfacehcm’s warranty service include:

• Transparent repair process: You’ll be explained each repair step clearly to ensure trust and quality.
• Commitment to reputation: No component exchanges or unauthorized modifications.
• Genuine replacement parts: All replacements are authentic Microsoft products with clear origin and warranty labels.

Surfacehcm’s certified technicians use specialized tools and follow Microsoft’s guidelines to ensure your Surface Pro receives the best possible care.

FAQs about Surfacehcm’s battery/charging port repair service

How long does a typical battery or charging port repair take?

=> Most repairs are completed within 1-3 business days, depending on the issue’s complexity and parts availability.

Does Surfacehcm offer any warranty on their repairs?

=> Yes, all repairs come with a 90-day warranty covering both parts and labor.

Can Surfacehcm repair Surface Pro devices that are out of warranty?

=> Absolutely. Surfacehcm repairs both in-warranty and out-of-warranty devices, providing competitive pricing for the latter.

Is data loss a concern during battery or charging port repairs?

=> Surfacehcm takes data protection seriously. In most cases, battery and charging port repairs don’t involve data access. However, backing up your data before any repair is always recommended.

Encountering charging problems with your Surface Pro can be frustrating, but many issues can be resolved with the steps outlined in this guide. From checking your power supply to utilizing the Surface app and understanding battery icon statuses, these troubleshooting methods can often get your device charging again.

However, if you’ve tried these steps and your Surface Pro is still not charging, it’s crucial to seek professional help promptly. Delaying repairs can lead to more severe issues or potential data loss. Surfacehcm’s expert technicians are equipped to diagnose and resolve complex charging problems, ensuring your device receives the care it needs.

For reliable Surface warranty service in Ho Chi Minh City, visit Surfacehcm at:

• Phone: 0932938980
• Email: surfacehcm.vn@gmail.com
• Address: 339/2C Le Van Sy, Ward 13, District 3, HCMC, Vietnam