When your Surface device’s keyboard starts acting up, it can significantly impact your productivity and user experience. At Surfacehcm, we understand the importance of a fully functional keyboard for your Surface device. This guide will walk you through the signs that indicate a need for keyboard replacement, our premium service offerings, and the best practices for maintaining your new keyboard.
Signs of needing keyboard replacement
Recognizing when your Surface keyboard needs replacement is crucial for maintaining optimal device performance. Here are 5 key indicators to watch for:
- Unresponsive keys: One or more keys fail to register when pressed
- Sticky keys: Keys remain “pressed” even after release
- Inconsistent key behavior: Keys work intermittently or require excessive force
- Physical damage: Visible wear, torn keycaps, or liquid damage
- Ghost typing: The keyboard inputs characters without being touched
If you’re experiencing any of these issues, it’s time to consider a professional keyboard replacement service. Attempting DIY repairs on Surface devices can often lead to further complications due to their compact and intricate design.
Prestigious keyboard service in Ho Chi Minh
At Surfacehcm, we offer comprehensive keyboard replacement services for all Surface models. Our expert technicians are trained to diagnose and resolve a wide range of keyboard issues, from simple key replacements to full keyboard assembly swaps. We use only genuine Microsoft parts to ensure optimal performance and maintain your device’s warranty status.
Our service includes:
- Thorough diagnosis of keyboard issues
- Replacement of faulty components or entire keyboard assembly
- System testing to ensure proper functionality
- Cleaning and optimization of related components
By choosing Surfacehcm, you’re opting for a service that combines technical expertise with a deep understanding of Microsoft Surface products.
Service price list for keyboard replacement
To provide transparency and help you plan your repair, here’s our current price list for Surface keyboard replacement services:
Product/Model | Keyboard Status | Service | Price (VND) | Warranty |
Surface Pro 7 | Non-functional | Full replacement | Contact | 3 months |
Surface Laptop 3 | Partial damage | Key replacement | Contact | 3 months |
Surface Book 2 | Liquid damage | Full replacement + cleaning | Contact | 3 months |
Surface Go | Non-responsive | Full replacement | Contact | 3 months |
Note: All prices include VAT. Actual costs may vary based on the specific condition of your device and any additional required services.
Procedure for Replacing Keyboard
At Surfacehcm, we follow a meticulous 5-step process to ensure your Surface device receives the best care:
Step 1: Initial Assessment
- Our technicians perform a comprehensive diagnostic to identify all issues
- We provide a detailed report and cost estimate for your approval
Step 2: Disassembly
- The device is carefully disassembled using specialized tools
- All components are inspected for additional damage or wear
Step 3: Keyboard Replacement
- The faulty keyboard is removed and replaced with a genuine Microsoft part
- Any damaged connectors or related components are also replaced
Step 4: Reassembly and Testing
- The device is reassembled with precision
- Extensive testing is performed to ensure all functions work correctly
Step 5: Final Quality Check
- A senior technician performs a final inspection
- The device is cleaned and prepared for return to the customer
Throughout this process, we maintain strict electrostatic discharge (ESD) protocols to protect your device’s sensitive components.
Professional, reputable keyboard repair at Surfacehcm
At Surfacehcm, we pride ourselves on providing swift, reliable service. Most keyboard replacements are completed within 24-48 hours, minimizing downtime for our clients.
As an authorized Microsoft service provider, we have direct access to genuine parts and the latest repair techniques. This ensures that your Surface device maintains its warranty and performs to Microsoft’s exacting standards.
Our service highlights include:
- Transparent repair process: Customers are kept informed at every stage
- Integrity commitment: We never exchange or substitute components without approval
- Genuine parts: All replacement parts are authentic Microsoft products with clear origin
- Comprehensive warranty: Our work is backed by a robust warranty policy
Customer satisfaction is at the heart of our service philosophy. We regularly receive positive feedback from clients who appreciate our attention to detail and professional approach.
Frequently Asked Questions (FAQ)
How to clean my keyboard?
Proper maintenance can extend the life of your Surface keyboard. Here’s a quick guide:
- Power off the device and unplug it
- Use compressed air to remove loose debris
- Gently clean between keys with a slightly damp microfiber cloth
- For stubborn dirt, use a cotton swab lightly moistened with isopropyl alcohol
- Allow the keyboard to dry completely before use
For a deep clean, consider our professional cleaning service at Surfacehcm.
How to use the keyboard properly after changing?
To ensure longevity of your new keyboard:
- Avoid eating or drinking near your device
- Use a light touch when typing to prevent wear
- Keep your device in a protective case when not in use
- Update your device’s firmware regularly to ensure optimal keyboard performance
When you encounter keyboard issues with your Surface device, prompt professional attention is crucial. At Surfacehcm, we offer expert repair services that prioritize quality, speed, and customer satisfaction. Don’t let keyboard problems hinder your productivity – reach out to Surfacehcm for all your Surface device needs. For more information or to schedule a repair, contact Surfacehcm at:
- Surfacehcm Address: 339/2C Le Van Sy, Ward 13, District 3, HCMC, Vietnam
- Phone: 0932938980
- Email: surfacehcm.vn@gmail.com
- Website: https://surfacehcm.vn/